Find the Perfect Gift at Chartwell

Chartwell Gift Cards are valid at most retail stores at Chartwell Shopping Centre.

Please note: Woolworths and Lotto purchases do not accept Gift Cards. Please check in-store for confirmation before purchasing.

A Chartwell Gift Card expires 3 years from the date of purchase.

Chartwell no longer accept Westfield Gift Cards. Chartwell was able to accept Westfield Gift Cards for a transitionary 18 month period following the change of ownership that occurred in August 2016.

This period has now ended. For any enquiries regarding Westfield Gift Cards please contact the Westfield Gift Cards team on:

0800 937 834
09 978 4848
westfieldnzgiftcards@scentregroup.com
scentregroup.com

Each Chartwell Gift Card comes with an attractive cardboard wallet.

You can purchase in-centre using cash, EFTPOS or any major credit card.

No. The Chartwell Gift Card can only be loaded with value once, at the time of purchase.

Chartwell Gift Cards are not refundable. You should treat your Chartwell Gift Card as if it was cash.

Your Chartwell Gift Card can be used repeatedly until the value of the Card has been used (or the Card has expired). For purchases greater than the remaining Card balance, participating retailers may accept supplemental forms of payment, but this is subject to the policies of the individual retailer. Please consult the participating retailer for more information.

Some retailers do allow using more than one payment type to pay for an item. Please check with the retailer at point of purchase, as acceptance is subject to the policies of the individual retailer.

No. The Chartwell Gift Card cannot be exchanged for cash.

No. The Chartwell Gift Card can be used for making purchases only.

The quickest and easiest way is to check your balance online. You can also visit the Customer Services Desk at Chartwell Shopping Centre.

Your PIN number is the 4-digit number that can be found underneath the scratch panel at the bottom left on the back of the Gift Card. Your Gift Card number is the 10-digit number—also on the back of your Card.

Simply call Chartwell on (07) 853 0500 or visit the Customer Services Desk at Chartwell shopping centre for assistance.

You cannot check your balance at individual retailers. However, balance enquiries can be made at the Chartwell Customer Services Desk.

Unlike other cards, Chartwell Gift Cards can be replaced if lost, stolen or damaged. If you can provide the original Chartwell receipt (not the EFTPOS receipt), our Customer Services Team can cancel the lost, stolen or damaged Card and help you arrange for a replacement Card, subject to the Gift Card terms and conditions. Simply visit the Customer Services Desk at Chartwell Shopping Centre or call us on (07) 853 0507 Lost, stolen or damaged cards may take up to ten working days to be replaced. View Chartwell Gift Card Terms and Conditions here